Welcome to the ViewMe website.
The www.viewmelight.com website (the "Site") is owned, operated and maintained by Videssence, LLC. We hope you enjoy the site and the products offered.
Agreement with Our Terms and Conditions of Use
By using this Site, you agree to accept the terms and conditions, so please be sure to read them carefully. If you do not agree with our terms and conditions, please do not use our Site. The following terms govern your use of, and purchase of products from our Site.
We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change represents your agreement to follow and be bound by the terms as changed. Additionally, we may change, move or delete portions of the Site or add to it from time to time.
Product Availability
Occasionally products may not be available for immediate shipment. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Product Warranty
Products have a 1 year, prorated, Limited Warranty. If there is an issue with a fixture within 60 days, the unit will be replaced at no charge after factory inspection. Charges for fixtures replaced 2 to 12 months from purchase will be prorated. If you have a product warranty issue, please contact us at . Please see "RETURN POLICY" for information regarding returns.
Delivery
Order confirmation will be sent via email within 2 working days of the order being placed. If availability is an issue you will be notified of any delays and asked whether you wish to proceed with the order. Purchased items are usually shipped within 10 business days of the order, although most will be within 5 days. Please allow up to 3 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please contact us at .
Sales Tax
We are required by law to charge applicable sales tax on products shipped to US jurisdictions that levy such a tax. In certain states we are also required to charge tax on shipping charges.
Shipping & Handling Charges
Kits can ship via USPS or UPS.Orders shipping within the USA, via UPS, are calculated through the UPS calculator. International UPS orders are shipped as requested through UPS Worldwide.
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online websites.
USPS:
Package tracking: www.framed.usps.com/cttgate/welcome.htm
UPS:
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or .
Optional Phone Ordering
You may place your order over the phone at 1-626-579-0943 or via fax at 1-626-579-6803 during customer service hours: Monday through Friday from 9am-5pm PST.
Order Cancellation
You may cancel an order at any time prior to shipping by calling 1-626-579-0943 or via fax at 1-626-579-6803. You may also cancel via email at . Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our RETURN POLICY if your order has already shipped.
Return Policy
If your ViewMe Light arrives damaged, or you are not completely satisfied with the quality please keep the original packaging and contact us immediately at . You will be contacted with return instructions and asked if you would prefer a replacement or refund.
We are not responsible for any damages caused by incorrect use, handling, or abuse of the product. Additionally, we cannot be held liable for losses of any returned box and will only issue credit/replacement once the returned box is in our possession.
Please note that we will consider the overall condition of any ViewMe Light being returned before making a refund or sending a replacement. Any refunds will be returned to the cardholder's account using the original payment method, within 30 working days of receipt of the faulty ViewMe Light.
Site Contents
All material, including images, illustrations, photographs, video clips and written content that appear as part of this Site (the "Contents"), unless otherwise noted are owned and controlled by Videssence, LLC. The Site as a whole is protected by copyright and trade dress and all rights, titles and interests are owned by Videssence, LLC.
The Site and its Contents are intended solely for personal, noncommercial (other than product purchases) use by users of our site. You may download or copy the Contents and other downloadable items on the Site for your personal use only. No rights, interest or title in any downloaded materials is transferred to you as a result of such copying or downloading.
User Comments, Feedback and Other Submissions
Any and all comments, feedback, suggestions, ideas or submissions offered to the ViewMe Site regarding products or the Site itself shall remain the property of Videssence, LLC. Any submission shall constitute an assignment of those rights to Videssence, LLC, which shall not be limited in any way of its use, commercial or otherwise. Videssence, LLC will not be obligated to maintain comments in confidence, pay for use of comments or respond to user comments.
Secure Ordering
Videssence, in operating the ViewMe Site, uses Secured Socket Layers (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number). Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.
Site Disclaimer
This Site and all contents of the Site are provided on an "As Is" basis without warranties of any kind, either expressed or implied. You acknowledge , by your use of the Site, that your use of the Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site and that Videssence, LLC shall not be liable for any damages of any kind related to your use of this Site.
Indemnification
You agree to defend, indemnify and hold Videssence, LLC harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of the Site.
Contact
Product inquires and issues please contact:
All other issues please contact:
Videssence LLC for ViewME Light
10768 Lower Azusa Road
El Monte, CA 91731 USA
1-626-579-0943 – P
1-626-579-6803 – F